Generally. Terray Suggs, PA("Firm") shall provide services in good faith and with due professional care. By acceptance of services clients accept the terms of this Terray Suggs, PA’s "Client Services Terms and Conditions."
Fees. Members of the Firm and support staff record time spent on client matters for entry into the Firm's billing system. Each month a printout setting forth the time recorded and expenses advanced for the client is prepared for review, and is adjusted as described below. Invoices for fees and out-of-pocket expenses are normally sent out on a monthly basis unless another time is chosen by the Firm for administrative convenience or mutually agreed upon by the parties.
Except as modified by written agreement, clients will be charged a base fee for services at an hourly fee rate of $120 to $225 per hour for CPA services, $65 to $100 per hour for non-CPA tax preparation or accounting services, $45 to $65 per hour for paraprofessional services, $35 to $50 per hour for secretarial services. The hourly rates will be charged for all time spent on client matters, including, but not limited to, meetings (with clients, other professionals and other members of the Firm relating to client business), telephone calls, letters, research, documents or materials prepared or reviewed, travel, and any other activities related to the matter. The hourly rates will also be charged for time spent as witness preparing for and attending any depositions, mediations, arbitrations or court hearings relating to any documents or work performed on any client matters. The hourly rates quoted above are subject to increase from time to time and such increase will be reflected in the bills sent to the clients. If a client does not wish to be charged at the new hourly rates, the client shall notify the Firm in writing of the termination of this client relationship and agrees to pay the Firm for services rendered up to the date the written notice is received by the Firm. If the Firm continues to represent a client past the date of the increase, the new hourly rates will be in effect and the client shall pay said rates for all services rendered thereafter.
The actual charges based on stated billing rates constitute a factor, but not the sole factor, in determining that a fair and appropriate bill is rendered. In addition to the time spent on a project, it is understood that the Firm reserves the right to consider additional factors in billing for services rendered, including: (1) intensity of labor required; (2) novelty, complexity, and difficulty of the questions involved; (3) special experience and skill necessary to perform the task; (4) responsibility and legal liability assumed; (5) results obtained; (6) productivity improvements instituted by the Firm; and (7) extraordinary time limitations imposed by the circumstances of a client and the matter involved. The actual fee charged for services will be determined based on the hourly rate charges at an hourly equivalence, which can be a higher or lower number of billable hours than those actually expended by timekeeper on a particular matter, and any additional charges determined to be warranted by the Firm based on the factors stated above. Generally any upward hour adjustment would be used to compensate the Firm for start-up time or time expended for productivity improvements undertaken by the Firm to become more expert or efficient in a particular area or on a particular matter. The Firm reserves the right to adjust its billing prospectively or retroactively with the addition to the bill of write up billable hours exceeding actual hours expended, or the write down of hours to a lesser amount of billable hours, to take into account factors other than basic billing rates and actual time.
Reimbursement of Expenses. The client shall reimburse the Firm for all expenses and charges incurred by the Firm in rendering services to or on behalf of the client, including, but not limited to, all costs for copies, long distance telephone calls, postage, express mail charges, courier expenses, electronic research, facsimile charges, travel charges, investigation costs, court fees, depositions, witness fees, photographs, exhibits, and any other expenses incurred related to the client service.
Client's Review of Statements. The client agrees to review the Firm's monthly billing statements upon receipt and to promptly notify the Firm in writing of any objections to services rendered or the amount charged for such services. If a client does not promptly notify the Firm of any objections, the Firm shall assume that the client has approved the services rendered and is satisfied.
Payment. Statements for services rendered and expenses incurred will be mailed by the Firm to the client on a monthly basis unless another time is chosen by the Firm for administrative convenience or mutually agreed upon by the parties. Payment on all statements is due and payable from the client within fifteen (15) days of the date of each statement. Interest at the rate of 1 ½ percent per month will be charged on the unpaid balance of all statements more than thirty (30) days past due from the statement date. All clients understand and agree that if any statement remains unpaid for more than thirty (30) days, the Firm may withdraw from further representation of the client.. All clients agree and consent to execute any documents that may be necessary to effect such withdrawal. Should it become necessary for the Firm to proceed with collection measures against a client to collect any unpaid fees and expenses incurred, the client agrees to pay reasonable attorneys' fees and court costs incurred in such collection procedures as allowed by law. If any of the client's funds are in possession of the Firm (in any capacity) at any time, the Firm may deduct from those funds and pay itself any unpaid amounts it has billed the client.
Termination. In the event that a client desires to terminate all services of the Firm contracted for by the client, the client agrees to pay the Firm for all fees and expenses advanced and/or incurred for services rendered through the date of termination of the Firm's services.
Client Representations and Responsibilities. The client shall cooperate with the Firm in the performance by the Firm of the services, including, without limitation, providing the Firm with timely access to data, information and personnel of the client. The client shall be responsible for the performance of its personnel and agents and for the accuracy and completeness of all data and information provided to the Firm for purposes of the performance by the Firm of the services. The client acknowledges and agrees that the Firm's performance is dependent upon the timely and effective satisfaction of the client's responsibilities hereunder and timely decisions and approvals of the client in connection with the services. The Firm shall be entitled to rely on all decisions and approvals of the client. The client shall be solely responsible for, among other things: (a) making all management decisions and performing all management functions; (b) reviewing the appropriateness of the services; (c) designating a competent person to oversee the services; (d) evaluating the adequacy and results of the services; (e) accepting responsibility for the results of the services; (f) promptly responding to requests for information or decisions by Firm; and (g) establishing and maintaining internal controls, including, without limitation, continuously monitoring ongoing activities.
Limitation on Warranties. This is a services agreement. The Firm warrants that it shall perform the services in good faith and with due professional care. The Firm disclaims all other warranties, either express or implied, including, without limitation, warranties of merchantability and fitness for a particular purpose.
Disclaimer of Guarantee. Unless otherwise expressly set forth in writing and signed on behalf of the Firm, nothing in the Firm's statements to the client will be construed as a promise or guarantee about the outcome of the client's legal matters, and payment of the Firm's fee shall in no way be contingent on such outcome. The Firm makes no promises or guarantees of success. The Firm, in many cases, assists clients with tax planning strategies and tax return positions to minimize, defer, or avoid taxes. Tax laws governing many areas of tax planning are uncertain and subject to change. In all tax matters, the client assumes the risk that the IRS or other taxing authority will not accept the client's plan or position, and the client will be obligated to pay additional taxes, penalties and interest, and this risk can never be shifted from the client to the Firm. In certain cases the Firm may be willing to provide a formal written Opinion Letter (as defined below) stating the Firm's opinion as to the client's likelihood of success in a particular tax matter. A professional’s oral comments regarding a particular tax planning matter are generally subject to misinterpretation and a client should only rely on written materials when determining the level of risk a client is assuming in a particular tax matter.
Limitation of Scope of Work: Under federal and state tax laws, the client generally may not rely on the advice of the Firm to avoid tax related penalties. The client may only rely on advice of the Firm to avoid tax penalties under certain limited conditions and then only if a formal written opinion is provided that complies with very specific rules and regulations. The Firm does not provide any guarantee that Federal or state taxing authorities will not challenge any tax advice or tax planning recommended by the Firm or that penalties will not be assessed. Unless specifically agreed in writing, the Firm does not undertake to provide advice that will allow the client to avoid potential tax penalties imposed by any taxing authorities, and the Firm shall not be obligated to reimburse the client for the payment of any penalties or fines or for any fees associated with defending against the imposition of any penalties or fines. Any statements provided by the Firm made orally, in a letter, email, memorandum or other written document (other than a document that is specifically described in writing by the parties as a formal "Opinion Letter") that include the use of the words such as "should", "will", "may", "likely" or "probably" are not intended to convey a particular outcome. The client also understands and agrees that taxing authorities typically charge taxpayers interest on any unpaid taxes including any increase in taxes due by the client as a result of an audit or otherwise. Interest on tax deficiencies represents the time value of money and in no event shall the Firm be liable to reimburse the client for any interest due on any tax deficiencies.
Document Retention. It is the policy of Terray Suggs, PA to not retain any client original documents. All original documents will be given to the client for safekeeping. It is the client's responsibility to retain copies of any documents or other client material provided by the client to the Firm and the firm will not be responsible for returning client documents or other client material given to the Firm. The Firm intends to retain client files in accordance with the Firm's document retention policy as amended from time to time.
Effective Date. Any written fee agreement will take effect upon execution by the client and the Firm and payment of any designated retainer, but its effective date will be retroactive to the date the Firm first provided services. The date at the beginning of a written fee agreement is for reference only. If a written fee agreement is not executed or otherwise does not become effective, the client shall pay the Firm the reasonable value of any services the Firm may have performed for the client as represented by the Firm's normal billing policy as set forth herein. Unless otherwise agreed in writing by the Firm, clients agree that by accepting services from the Firm, the clients are accepting the terms and conditions of the Firm's Client Services Terms and Conditions.